Support Center
We're here to help
Account
Download FunMahjong and tap "Sign Up" — you can register with email or Google.
Tap "Forgot Password" on the login screen. A reset link will be sent to your email.
Yes! You can play as a Guest in Single Player and Campaign modes.
Coins & Purchases
SC is our free in-game currency. Earn SC by winning games, completing daily quests, and logging in daily.
HC is our premium currency purchased with real money. Used for tournament entries and exclusive cosmetics.
Try "Restore Purchases" in Settings → Purchase History. If the issue persists, contact us below.
Refund requests are handled by Apple (iOS) or Google (Android). Contact us and we'll assist.
Season Pass
No. Season Pass is a one-time purchase per season (~60 days). It never auto-renews.
Your Season Pass expires. A new Season Pass will be available for the next season.
50-level premium reward track, 5 free tournament entries per week, 2Ă— stars per win, exclusive tile skin, and profile badge.
Gameplay
Chinese Standard Mahjong (MCR — Mahjong Competition Rules). Minimum 8 fan to win.
Win games to earn Stars. 2 consecutive losses = -1 star. Reach the star threshold to advance: Bronze→Silver→Gold (10 stars each), Gold→Platinum (50 stars), Platinum→Diamond (50 stars).
Yes — at the end of each season, all tiers drop one level (e.g., Gold → Silver) with 5 stars to give everyone a fresh start.
Still need help?
Our support team typically replies within 24 hours.
Email Support → support@cinhau.idOr use the in-app feedback in Settings → Support